Troubleshooting

Door operation

The door does not open when a person / vehicle enters the detection area.

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Wrong power supply voltage.

Set to the stated voltage.

Wrong wiring or connection failure.

Check the wires and connector.

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Connecting to the app, and fixed output is set to “Fixed non-detec. Status”.

Set fixed output to “Disable”. Or log out of the sensor / quit the app.

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Mounting height is greater than the maximum mounting height.

Lower the mounting height. The maximum mounting heights are as shown below.

Person detection

up to 16'5'' (5.2m)

Vehicle detection

up to 19'8'' (6m)

Wrong supplemental safety output setting.

Check the supplemental safety output setting. Presence detection is not available if only microwave detection is selected for supplemental safety output.

Wrong detection area positioning.

Check the detection area.

Sensitivity is too low.

Set the sensitivity higher.

Short presence timer.

Set the presence timer longer.

Response time is too long.

Set the Response time shorter. The sensor does not send out a signal unless detection continues for the duration of the Response time.

Dirty detection window.

Wipe the detection window with a damp cloth. Do not use any cleaner or solvent.

Cross traffic cancel is enabled.

Disable cross traffic cancel. The sensor will only detect a vehicle moving toward it when cross traffic cancel is enabled.

Entry into 1st row when door cancel is enabled.

Disable door cancel and adjust the AIR detection area to “Deep” (Outside) if necessary.

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Wrong wiring or connection failure.

Check the wires and connector.

Wrong activation output setting.

Check the activation output setting. If neither microwave detection nor AIR detection is selected for activation output, then activation output is not available.

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Installation mode is set to “ON”.

Set installation mode to “OFF”.

The door opens when no one is in the detection area. (ghosting)

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The microwave detection area overlaps with the door.

Set direction to “Uni”. Or adjust the detection area to “Deep” (Outside).

Sensitivity is too high.

Set the sensitivity lower.

Others.

Set immunity to “Lv1” / “Lv2” / “Lv3”.

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The AIR detection area overlaps with the door.

Set door cancel or adjust the detection area to “Deep” (Outside).

Sensitivity is too high.

Set the sensitivity lower.

The AIR detection area overlaps with that of another sensor.

Check the frequency setting.

Others.

Set immunity to “Lv1” / “Lv2” / “Lv3”.

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Objects that move or emit light in the detection area.

Remove the objects.

Water drops present on the detection window.

Wipe the detection window with a damp cloth. Do not use any cleaner or solvent. Alternatively, install it in a location where it will not be affected by water drops.

The door remains open

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Connecting to the app, and fixed output is set to “Fixed detec. Status”.

Set fixed output to “Disable”. Or log out of the sensor / quit the app.

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Sudden change in the detection area.

Check Sensitivity (AIR) and Presence timer. If the problem persists, hard-reset the sensor. (Turn the power OFF and ON again.)

Wrong output contact setting. (N.O. / N.C.)

Check the output contact setting.

Object in the AIR detection area when the presence timer is set to “Infinity_bold”.

Remove the objects.

When auto. infinite presence detection is used, multiple AIR spots detect simultaneously.

Remove the objects. Or set auto. infinite presence detection to “OFF”.

Wrong wiring or connection failure.

Check the wires and connector.

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Dirty detection window.

Wipe the detection window with a damp cloth. Do not use any cleaner or solvent.

Device error.

Contact your installer or service engineer.

Pre-notification occurs later than opening the door.

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Sensitivity (pre-notification) is lower than that of microwave.

Set the sensitivity (pre-notification) higher than that of microwave.

Others

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Signal saturation.

Remove highly reflective objects from the AIR detection area. Or change the area depth angle for the AIR area.

The detection area overlaps with the door.

Adjust the AIR detection area to “Deep” (Outside).

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Connecting to the app.

Log out of the sensor or quit the app. The sensor will remain connected to the app while the app is running in the background.

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Bluetooth communication with the optional devices is disconnected.

Should the sensor and optional devices become unpaired, relocation of the optional devices may be required.